The Citizen Experience Podcast

Come join us as we talk to mayors, county and city managers, and other government officials across the country about strategies and best practices in government services on The Citizen Experience podcast. Our goal is to build a community and a conversation to build responsive government solutions for its citizens. If you are interested in joining our conversation, please complete the registration below:

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Season 1: Episode 1

Duane Holder, Deputy County Manager of Cumberland County North Carolina

In this episode of the Citizen Experience, we interview Duane Holder the Deputy County Manager of Cumberland County North Carolina. Mr. Holder explains the challenges of the COVID-19 pandemic as the County governs and administers the local Public Health Department. In addition, Mr. Holder explains how the County has assisted small businesses with launching the Small Business Resiliency Grant Program to help those small businesses adversely impacted by the state’s Stay at Home and Safer at Home executive orders.

Season 1: Episode 2

Donna Bradbrook, Operations and Strategic Plan Manager of Alachua County Florida

In this episode of the Citizen Experience, we interview Donna Bradbrook, Operations and Strategic Plan Manager of Alachua County. Ms. Bradbrook explains the challenges of the COVID-19 pandemic as the County governs and administers the local Public Health Department. In addition, Mr. Holder explains how the County has assisted small businesses with launching the Small Business Resiliency Grant Program to help those small businesses adversely impacted by the state’s Stay at Home and Safer at Home executive orders.

Season 1: Episode 3

Odie Donald II, the City Manager of South Fulton Georgia

In this episode of the Citizen Experience, we interview Odie Donald II, the City Manager of South Fulton Georgia. Mr. Donald is the very first appointed City Manager of South Fulton and he describes it as “a Magical Place” to live. As City Manager, Mr. Donald oversees the day to day operations of Georgia’s fifth largest city with a population of more than 100,000, leading approximately 600 budgeted employees. In addition, Mr. Donald discusses how the city was formed through the citizens desire for self-government. Mr. Donald exclaims, “if your residents don’t have a say in their government, then their government doesn’t work.”

Season 1: Episode 4

Gwendolyn Miles, Small Business Specialist - U.S. Department of Health & Human Services

Small businesses are the backbone of the U.S. economy. In fact, 65% of citizens are employed by small businesses. Gwendolyn Miles is the Small Business Specialist in support of the Center for Disease Control (CDC). In this episode of the Citizen Experience podcast, Ms. Miles provides information regarding how she advocates for small businesses in their support of the CDC. The CDC works 24/7 to protect America from health, safety and security threats, both foreign and in the U.S. The CDC fights disease and supports communities and citizens to do the same. If you are a small business and you are interested in doing business with the CDC to help their mission to protect communities and citizens, this is the podcast for you. 

Season 1: Episode 5

Michael Taylor, Deputy County Manager and Chief Information Officer of Pitt County North Carolina

In this episode of the Citizen Experience, we interview Michael Taylor of Pitt County North Carolina.  Mr. Taylor serves in a duel capacity as the Deputy County Manager and Chief Information Officer of the County.  Pitt County is the home of 180,000 North Carolinians and East Carolina University.  We discuss Pitt County’s response to the COVID-19 pandemic, county management’s fiduciary responsibilities, and increasing internet access to rural communities in the age of remote work and distance learning.

Season 1: Episode 6

Natalie Hall, Fulton County Georgia Commissioner District 4

In this episode of the Citizen Experience, we interview Natalie Hall Fulton County Georgia Commissioner District 4. Fulton County Georgia has over one million citizens and is the home to some of the largest companies in the country such as Delta Airlines, the Coca-Cola Company, UPS, and InterContinental Hotels Group just to name a few. Ms. Hall’s District 4 encompasses the heart of Atlanta, downtown, Midtown, Old 4th Ward, and neighborhoods west of downtown Atlanta. Ms. Hall has served Fulton County government for over 9 years (3 years as commissioner). Ms. Hall has also served in a variety of roles including Political and Public Sector Consultant for over 26 years. In this episode, we discuss topics such as economic growth opportunities in the age of COVID-19, Atlanta/Fulton County’s Pre-Arrest Diversion Initiative, and Economic Equity for minority communities.

Season 1: Episode 7

Shelby Scales, Director North Carolina Department of Transportation - Office of Civil Rights

In this episode of the Citizen Experience Podcast, we interview Shelby Scales the Director of the North Carolina Department of Transportation Office of Civil Rights. Ms. Scales is very involved in supporting small minority and women-owned businesses, non-profit organizations, and minority representation in government and business.  She is responsible for agency programs and compliance including the Equal Employment Opportunity Commission, Americans with Disabilities Act, Title VI, Workforce Development, On-the-Job and Minority and Woman Owned Small Business Certifications. In the episode we discuss important topics such as the mission of the Office of Civil Rights, how the Office enforces federal and state laws and regulations to prohibit discrimination, minority business certification programs, and initiatives to improve access to business opportunities such as the mentor-protégé program for the citizenry of North Carolina.