The Citizen Experience Podcast

Come join us as we talk to mayors, county and city managers, and other government officials across the country about strategies and best practices in government services on The Citizen Experience podcast. Our goal is to build a community and a conversation to build responsive government solutions for its citizens. If you are interested in joining our conversation, please contact us at cx@klscottassociates.com.

Season 1: Episode 1

Duane Holder, Deputy County Manager of Cumberland County North Carolina

In this episode of the Citizen Experience, we interview Duane Holder the Deputy County Manager of Cumberland County North Carolina. Mr. Holder explains the challenges of the COVID-19 pandemic as the County governs and administers the local Public Health Department. In addition, Mr. Holder explains how the County has assisted small businesses with launching the Small Business Resiliency Grant Program to help those small businesses adversely impacted by the state’s Stay at Home and Safer at Home executive orders.

Season 1: Episode 2

Donna Bradbrook, Operations and Strategic Plan Manager of Alachua County Florida

In this episode of the Citizen Experience, we interview Donna Bradbrook, Operations and Strategic Plan Manager of Alachua County. Ms. Bradbrook explains the challenges of the COVID-19 pandemic as the County governs and administers the local Public Health Department. In addition, Mr. Holder explains how the County has assisted small businesses with launching the Small Business Resiliency Grant Program to help those small businesses adversely impacted by the state’s Stay at Home and Safer at Home executive orders.

Season 1: Episode 3

Odie Donald II, the City Manager of South Fulton Georgia

In this episode of the Citizen Experience, we interview Odie Donald II, the City Manager of South Fulton Georgia. Mr. Donald is the very first appointed City Manager of South Fulton and he describes it as “a Magical Place” to live. As City Manager, Mr. Donald oversees the day to day operations of Georgia’s fifth largest city with a population of more than 100,000, leading approximately 600 budgeted employees. In addition, Mr. Donald discusses how the city was formed through the citizens desire for self-government. Mr. Donald exclaims, “if your residents don’t have a say in their government, then their government doesn’t work.”

Season 1: Episode 4

Gwendolyn Miles, Small Business Specialist - U.S. Department of Health & Human Services

Small businesses are the backbone of the U.S. economy. In fact, 65% of citizens are employed by small businesses. Gwendolyn Miles is the Small Business Specialist in support of the Center for Disease Control (CDC). In this episode of the Citizen Experience podcast, Ms. Miles provides information regarding how she advocates for small businesses in their support of the CDC. The CDC works 24/7 to protect America from health, safety and security threats, both foreign and in the U.S. The CDC fights disease and supports communities and citizens to do the same. If you are a small business and you are interested in doing business with the CDC to help their mission to protect communities and citizens, this is the podcast for you.