By Keith L. Scott, MBA, PMP
The Customer Experience (Cx) is often considered an intangible concept which can be difficult to extract actionable insight. Organizations which do not have a systematic method of...
By Keith L. Scott, MBA, PMP and Jon Reid, MBA, CDP
We are often asked by clients both previous, prospective and existing, “Do you provide Diversity Training?” And in reply we...
By Keith L. Scott, MBA, PMP
An aging workforce and talent shortage are now emerging as the top risk facing government organizations. This is not isolated to government as the U.S. workforce is aging across all industries, but it has a larger impact in local, state, and federal...
By Keith L. Scott, MBA, PMP
The dictionary defines the word “crisis” in many different ways – “an unstable or crucial time or state of affairs...